Scope of this policy
This Privacy Policy applies to airductprocare.com (the “Website”), our online appointment and inquiry forms, and related communications with AirDuct ProCare (“AirDuct ProCare,” “we,” “us,” or “our”). It applies when you browse the Website, request a quote, schedule or receive a service, call us, email us, or otherwise communicate with us.
This policy does not apply to websites, platforms, or services operated independently by third parties. Their privacy practices are governed by their own policies.
Information we collect
The information we collect depends on how you interact with us.
| Category | Examples | Why we may collect it |
|---|---|---|
| Contact information | Name, email address, telephone number, and service address | To respond, provide an estimate, schedule service, send confirmations, and communicate about an appointment |
| Appointment and service details | Requested service, preferred date and time, property type, system or vent details, access information, ZIP code, notes, and add-ons | To evaluate the request, plan the visit, provide the service, maintain service records, and support follow-up |
| Communications | Information contained in calls, emails, forms, text messages, reviews, or customer-support messages | To answer questions, document requests, resolve concerns, and improve customer service |
| Device and usage information | IP address, browser and device type, operating system, referring URL, pages viewed, approximate location derived from IP, and interaction data | To operate, secure, measure, troubleshoot, and improve the Website and advertising |
| Advertising and attribution information | Cookie identifiers, campaign source, ad-click identifiers, and conversion events | To understand whether advertising leads to inquiries or bookings and to improve campaign performance |
Sources of information
We may collect personal information from the following sources:
- Directly from you when you use a booking or contact form, call, email, text, request an estimate, or receive a service.
- Automatically from your device through cookies, tags, pixels, logs, and similar technologies when you use the Website.
- From advertising, analytics, referral, and social platforms when you interact with our ads, listings, or profiles, subject to those platforms’ settings and policies.
- From another person acting for you when a family member, property manager, tenant, or other authorized person requests service at your property.
How we use information
We may use personal information to:
- Respond to questions, quote requests, and service inquiries;
- Schedule, confirm, reschedule, manage, and complete appointments;
- Provide customer support and communicate about requested services;
- Maintain business, appointment, transaction, and customer-service records;
- Personalize and improve the Website and our services;
- Measure website activity, advertising performance, and conversions;
- Send promotional communications where permitted and consistent with your choices;
- Detect spam, fraud, misuse, security incidents, and technical problems;
- Establish, exercise, or defend legal claims and comply with applicable law; and
- Carry out other purposes disclosed when information is collected or with your consent.
Cookies, analytics, and advertising
The Website may use cookies, web beacons, tags, pixels, local storage, and similar technologies. These technologies help the Website function, remember preferences, maintain security, understand traffic, and measure the results of advertising campaigns.
Google Analytics and Google Ads
We use Google Analytics to understand how visitors use the Website and Google Ads tools to measure advertising performance and actions such as inquiries or completed bookings. Depending on configuration, Google may receive information such as your IP address, device or browser information, pages viewed, cookie or device identifiers, campaign information, and conversion events. Google processes this information under its own terms and privacy policies.
Your cookie and tracking choices
Most browsers allow you to block or delete cookies. Blocking necessary cookies may affect Website functionality. You may also adjust advertising settings offered by applicable platforms. Where required by law and technically supported, we will treat a recognized browser-based opt-out preference signal, such as Global Privacy Control, as a request to opt out of covered sale, sharing, or targeted advertising for that browser or device.
At this time, there is no universally accepted standard for responding to “Do Not Track” browser signals. We respond to legally recognized preference signals where applicable.
How we disclose information
We may disclose personal information to:
- Service providers and contractors that support hosting, website operation, appointment scheduling, communications, analytics, advertising measurement, security, data storage, and professional services;
- Technicians and operational partners when access to relevant appointment information is necessary to coordinate or perform the requested service;
- Government authorities, regulators, courts, or other parties when reasonably necessary to comply with law, legal process, enforceable requests, or to protect rights, safety, and security;
- Parties to a business transaction in connection with a proposed or completed merger, acquisition, financing, reorganization, sale of assets, or similar event, subject to appropriate safeguards; and
- Other parties at your direction or with your consent.
Data retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining operational and appointment records, resolving disputes, enforcing agreements, meeting tax or accounting needs, preventing fraud, and complying with legal obligations.
Retention periods vary based on the nature of the information, the purpose for which it was collected, the sensitivity and risk associated with it, and applicable legal requirements. When information is no longer reasonably needed, we may delete, de-identify, or securely dispose of it.
Data security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. These measures may include encrypted transmission, access controls, software updates, security monitoring, and limiting information access to those who need it for legitimate business purposes.
No website, transmission, or storage system can be guaranteed to be completely secure. You should use care when sending personal information online and avoid placing sensitive information in open text fields.
Your communication and privacy choices
Email communications
You may unsubscribe from promotional emails by following the unsubscribe instructions in the message or by contacting us. Even if you opt out of marketing, we may still send non-promotional communications about appointments, requested services, safety, policy updates, or our ongoing business relationship.
Text messages
If you consent to receive text messages, you may opt out by replying STOP. Message and data rates may apply. Consent to receive marketing text messages is not a condition of purchasing services. We may still contact you through other permitted channels about an active request or appointment.
Cookies and targeted advertising
You may manage cookies through your browser, use available platform advertising controls, enable a supported Global Privacy Control signal, or contact us to request an opt-out where applicable. Cookie choices are usually specific to the browser and device you use.
U.S. state privacy rights
Depending on where you live and whether an applicable privacy law covers our processing, you may have the right to request that we:
- Confirm whether we process your personal information;
- Provide access to, or a portable copy of, certain personal information;
- Correct inaccurate personal information;
- Delete certain personal information;
- Disclose categories of personal information collected, sources, purposes, and categories of recipients;
- Opt you out of covered sale, sharing, targeted advertising, or certain profiling; and
- Limit certain uses or disclosures of sensitive personal information where the law provides that right.
You may submit a privacy request using the contact details at the end of this policy. Please state that you are making a “Privacy Rights Request” and describe the right you wish to exercise. We may request information reasonably necessary to verify your identity and authority. If an authorized agent submits a request for you, we may require proof of authorization and may ask you to verify your identity directly.
We will respond within the period required by applicable law. Certain information may be exempt, and we may deny or limit a request when permitted by law. If applicable law provides a right to appeal our decision, you may appeal by replying to our response and stating “Privacy Request Appeal.”
We will not unlawfully discriminate against you for exercising an applicable privacy right. We do not knowingly sell or share the personal information of consumers under 16 for targeted advertising.
Children’s privacy
The Website and our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, contact us so we can review and, where appropriate, delete it.
Third-party websites and services
The Website may contain links to third-party websites, social networks, maps, review platforms, or other services. We do not control and are not responsible for the privacy, security, or content practices of those third parties. Review their privacy notices before providing information to them.
Visitors outside the United States
AirDuct ProCare operates in the United States. If you access the Website from another country, your information may be transferred to, stored in, or processed in the United States, where privacy laws may differ from those in your location. Where required, we will handle personal information using an appropriate legal basis and safeguards.
Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, technology, services, or legal requirements. When we make changes, we will post the revised policy on this page and update the date shown above. Material changes may also be communicated through another appropriate notice when required.